This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

the version of firefox on this used computer is in russian. uninstall and reinstall did not resolve this. change language settings did not resolve.

  • 3 balas
  • 2 memiliki masalah ini
  • 12 kunjungan
  • Balasan terakhir oleh FredMcD

more options

We bought a used HP computer. The version of Firefox on the computer looked like it was in Russian. I tried to change the default language to English, which was difficult because all the settings were in russian. I finally uninstalled that version and downloaded a new copy. It is in English and web sites are in English, but part of the bookmarks sidebar is still in Russian. The main headings are in English but the subentries are in Russian and I can't delete them. When I hover over buttons, such as the post question but on this page, it displays in Russian.

We bought a used HP computer. The version of Firefox on the computer looked like it was in Russian. I tried to change the default language to English, which was difficult because all the settings were in russian. I finally uninstalled that version and downloaded a new copy. It is in English and web sites are in English, but part of the bookmarks sidebar is still in Russian. The main headings are in English but the subentries are in Russian and I can't delete them. When I hover over buttons, such as the ''post question'' but on this page, it displays in Russian.

Semua Balasan (3)

more options

Anytime you purchase a used computer, you should IMMEDIALY wipe the computer and re-install windows. The previous owner may have malware, or worse, have installed a program to spy on you while you use the computer. Immediately use the ability in Windows 10 to re-install windows, selecting the proper language. After that, go to www.getfirefox.com and download firefox in the language you desire.

more options

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

In the Bookmarks Manager, it might be those entries were created while the browser was using Russian. Try using the bookmark, remove the old, then create new bookmarks.