We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I was asked by Firefox to install a patch and found out from Norton that it was dangerous and to remove it.

  • 1 balas
  • 1 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh James

troubled6
troubled6
more options

On July 22nd A Firefox alert said I need to download a patch. When I did, Norton said it was dangerous and to remove it. I did. I just want to let you know if you did not initiate the patch someone is hacking into Firefox and asking people to download a patch that is dangerous.

On July 22nd A Firefox alert said I need to download a patch. When I did, Norton said it was dangerous and to remove it. I did. I just want to let you know if you did not initiate the patch someone is hacking into Firefox and asking people to download a patch that is dangerous.

Solusi terpilih

It sounds like you are getting a random named website claiming to have a urgent Firefox update. This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, unwanted software or to download additional stuff onto Windows based on past reports if the user runs them.

The updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Unfortunately this has gone on for several weeks now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (1)

James
James
  • Moderator
  • Top 10 Contributor
more options

Solusi Terpilih

It sounds like you are getting a random named website claiming to have a urgent Firefox update. This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, unwanted software or to download additional stuff onto Windows based on past reports if the user runs them.

The updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Unfortunately this has gone on for several weeks now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075