This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox crashes

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Samuel Santos

more options

bp-3592dfe0-cbb9-464f-840f-6a7562160812

So for a while now (months), firefox would crash occasionally and if I tried to restart and keep using it, it would crash repeatedly and eventually I'd get a bluescreen. I discovered that if I just rebooted my computer after a firefox crash, it would normally be okay after that. So I haven't put much effort into trying to fix it.

Some days I would get crashes, other times it would be completely fine, despite the fact that I'm doing the same things every day.

Now, it's repeatedly crashing, despite the below: Tried rebooting computer several times Tried starting in safe mode Tried firefox refresh

What I'm doing when it crashed: I always have multiple tabs and windows open. Zoho mail is always open. I have seen some correlation between the crashes and youtube and/or facebook being open

Any help would be much appreciated!

bp-3592dfe0-cbb9-464f-840f-6a7562160812 So for a while now (months), firefox would crash occasionally and if I tried to restart and keep using it, it would crash repeatedly and eventually I'd get a bluescreen. I discovered that if I just rebooted my computer after a firefox crash, it would normally be okay after that. So I haven't put much effort into trying to fix it. Some days I would get crashes, other times it would be completely fine, despite the fact that I'm doing the same things every day. Now, it's repeatedly crashing, despite the below: Tried rebooting computer several times Tried starting in safe mode Tried firefox refresh What I'm doing when it crashed: I always have multiple tabs and windows open. Zoho mail is always open. I have seen some correlation between the crashes and youtube and/or facebook being open Any help would be much appreciated!

Semua Balasan (1)

more options

You are using an old version of Firefox, which can be causing these common crashes. Upgrade to the latest fixes and improvements as our tutorial below:

https://support.mozilla.org/en-US/kb/update-firefox-latest-version

  • We are already in version 48.0.