This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh nlemalu76

nlemalu76
nlemalu76
more options

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get it to start up in safe mode and the refresh button causes the program not to respond. I've even gone as far as to try a clean install but once the install is finished and I try to open the app, I go right back to the crash reporter opening up. Any help in fixing this problem would be awesome.

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get it to start up in safe mode and the refresh button causes the program not to respond. I've even gone as far as to try a clean install but once the install is finished and I try to open the app, I go right back to the crash reporter opening up. Any help in fixing this problem would be awesome.

Solusi terpilih

hi nlemalu76, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. on windows vista you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (2)

philipp
philipp
  • Moderator
more options

Solusi Terpilih

hi nlemalu76, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. on windows vista you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

nlemalu76
nlemalu76 Pemilik pertanyaan
more options

Thank you!