This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

flash player

  • 6 balas
  • 2 memiliki masalah ini
  • 4 kunjungan
  • Balasan terakhir oleh S3ndG

more options

Having Flash Player problem on Firefox 49.0.2 Win 10, Flash latest version (.185) On BBC website, clicking on video link produces black hole where video should be - no error message. BBC site works perfectly on Chrome and Edge. Have 'refreshed' Firefox. No change. Please help !

Having Flash Player problem on Firefox 49.0.2 Win 10, Flash latest version (.185) On BBC website, clicking on video link produces black hole where video should be - no error message. BBC site works perfectly on Chrome and Edge. Have 'refreshed' Firefox. No change. Please help !

Semua Balasan (6)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Tried most of this without success.

Have finally got the Flash movies to play by the expedient of clicking the 'back' and 'forward' arrows repeatedly until eventually it works !

I don't really think I should have to do this ????

more options

Hi wilkofife, please provide us a flash video link so I could test it with firefox :) thanks

more options

Any of the videos here - http://www.bbc.co.uk/news

(e.g. the Clinton jokes one)

more options

This is what I got;

Note:I use Flash Block. When I disabled it, the clip played.

more options

The flash videos on BBC website work fine on my pc. I'm running firefox 64 bit. 1) try to disable Hardware acceleration into options > advanced > general 2) try to watch your flash video with firefox 64 bit and a new profile. Run : "C:\Program Files\Mozilla Firefox\firefox.exe" -P to manage profiles.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles