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Attachments disappear when email becomes part of an email chain

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AnnPhil
AnnPhil
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When I get an email with an attachment I open it. Then respond to it as do others and it becomes part of an email chain. Can't go back and retrieve attachment from original email.

When I get an email with an attachment I open it. Then respond to it as do others and it becomes part of an email chain. Can't go back and retrieve attachment from original email.

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Matt
Matt
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?