This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

folders are gone

  • 1 balas
  • 1 memiliki masalah ini
  • 14 kunjungan
  • Balasan terakhir oleh user1121639

more options

Something happened today when we opened our email that said we had to create a new account or use existing so of course we chose existing. Entered the name, email address, and password. When It came back up all of our sub folders were gone.

Something happened today when we opened our email that said we had to create a new account or use existing so of course we chose existing. Entered the name, email address, and password. When It came back up all of our sub folders were gone.

Semua Balasan (1)

more options

Please follow the instructions in this article: Recovering a profile that suddenly disappeared