This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Can't uninstall Firefox 53.0.3 (22.9 GB)

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh FredMcD

more options

trying to uninstall to get rid of virus attached to firefox. go through the steps, but when I click on uninstall, nothing happens. I am hoping by uninstalling and running Malware and adwcleaner I can use FF again. Cannot search internet because Malware stops outgoing Virus. www.Trivoli. I want to use FF more than Chrome, MS, Bing, etc. HELP!!!

trying to uninstall to get rid of virus attached to firefox. go through the steps, but when I click on uninstall, nothing happens. I am hoping by uninstalling and running Malware and adwcleaner I can use FF again. Cannot search internet because Malware stops outgoing Virus. www.Trivoli. I want to use FF more than Chrome, MS, Bing, etc. HELP!!!

Semua Balasan (2)

more options

Hi again. You seem to have multiple (but similar issues) with your PC. The solution posted here is pretty similar to the one I posted before on another support question you asked.

"This has the potential to be a very lengthy reply. In an effort to keep it short (this issue is well documented) I will redirect you to the following link:"

http://www.2-spyware.com/remove-tivoli.html _____________________________________________________________________________

I recommend that you install a decent anti-virus/anti-malware software and do a complete system scan.

If having issues browsing the internet then easiest would be to try using a second healthy computer.

Hope this helps!

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.