This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Rheasus

Rheasus
Rheasus
more options

Firefox will not start up after a Windows 10 update. The program starts up for a moment, crashes and opens up the send error report. Even trying to open it up in safe mode still results in a crash.

Crash ID: bp-7f63fbcf-347f-424c-87e1-6620d1170712

Firefox will not start up after a Windows 10 update. The program starts up for a moment, crashes and opens up the send error report. Even trying to open it up in safe mode still results in a crash. Crash ID: bp-7f63fbcf-347f-424c-87e1-6620d1170712

Solusi terpilih

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (2)

philipp
philipp
  • Moderator
more options

Solusi Terpilih

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

Diperbarui oleh philipp pada

Rheasus
Rheasus Pemilik pertanyaan
more options

After I uninstalled Comodo, Firefox sprung back to life immediately. I guess the saying that any antivirus has it's problems is still true.

Thank you for the help with my issue.