This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

GIFs won't run on Firefox, old OS (Windows XP)?

  • 7 balas
  • 1 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh mattcamp

more options

Updating an old computer and Firefox isn't running GIFS. It goes straight to the page on Imgur, but the GIF does not load.

Thanks!

Updating an old computer and Firefox isn't running GIFS. It goes straight to the page on Imgur, but the GIF does not load. Thanks!

Semua Balasan (7)

more options

What Firefox version do you have installed?

more options

mattcamp said

What Firefox version do you have installed?

52.3.0 (32-bit)

more options

Have you tried updating to the latest available version ?

more options

Are those GIFs animated GIFs?

Animated GIFs are probably MP4 files and Windows XP doesn't support these media files natively.

You can try whether the solution posted here to add support for playing MP4 files works for you.

more options

mattcamp said

Have you tried updating to the latest available version ?

It's Windows XP bro.

more options

cor-el said

Are those GIFs animated GIFs? Animated GIFs are probably MP4 files and Windows XP doesn't support these media files natively. You can try whether the solution posted here to add support for playing MP4 files works for you.

Thanks I'll check that out

more options

That's part of the problem, you guys should ditch such a stone age system :)

I believe cor-el might be right, anyway.