This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

TB ignores account settings for junk and classifies emails although junk is disabled

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Zenos

opto
opto
more options

with newest TB version, status bar shows that TB is classifying emails for junk status.

Also, some of my emails have the buttons (junk: yes/no -- or however the text was, I don't remember the button caption). Mosz emails have the junk icon set in the 3 pane display.

The account setting for junk is: junk filter not activated (= no check at activate junk filter) .

How can I disable this? TB version 52.2.1, Win 10. many thanks

with newest TB version, status bar shows that TB is classifying emails for junk status. Also, some of my emails have the buttons (junk: yes/no -- or however the text was, I don't remember the button caption). Mosz emails have the junk icon set in the 3 pane display. The account setting for junk is: junk filter not activated (= no check at activate junk filter) . How can I disable this? TB version 52.2.1, Win 10. many thanks

Semua Balasan (1)

Zenos
Zenos
more options

It seems that sometimes the indicators for settings get out of sync with the actual setting. I'd set it to "on", close Thunderbird, open Thunderbird, set it to "off" then close and re-open Thunderbird again. Setting it to on then off should force it to notice that a change in state is being requested.

Note that you must set this individually for each account, so if you have more than one account, make sure it's "off" in all of them.