This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Old Firefox 56.0 works ..New Firefox Does Not Work .. Why?

  • 3 balas
  • 10 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh TxDan001

TxDan001
TxDan001
more options

Firefox stopped working ... Firefox.exe error ... Uninstalled/Reinstalled .. no fix. Tried 32 bit, 64 bit & Quantum..same error. Installed legacy (older) FF version 55 .. it updated to 56... with updates disabled.. works fine. Why can't I run the newer versions?

Firefox stopped working ... Firefox.exe error ... Uninstalled/Reinstalled .. no fix. Tried 32 bit, 64 bit & Quantum..same error. Installed legacy (older) FF version 55 .. it updated to 56... with updates disabled.. works fine. Why can't I run the newer versions?

Solusi terpilih

I believe it has to do with Microsoft not supporting Windows 7 as they should because trying to get people to move to Win10. (ripe for a class action suit) Not much you can do about it other than to make sure you are updated with all Hardware Drivers (which Win10 will change if so wants to, a fix for that) all MS Updates. A lot of people on Win7 have moved to the Extended Release version as Firefox updates break Firefox on Win7 as you have just experienced. https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

Baca jawaban ini dalam konteks 👍 2

Semua Balasan (3)

Shadow110
Shadow110
more options

Solusi Terpilih

I believe it has to do with Microsoft not supporting Windows 7 as they should because trying to get people to move to Win10. (ripe for a class action suit) Not much you can do about it other than to make sure you are updated with all Hardware Drivers (which Win10 will change if so wants to, a fix for that) all MS Updates. A lot of people on Win7 have moved to the Extended Release version as Firefox updates break Firefox on Win7 as you have just experienced. https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are you running Firefox 56 right now and it works fine, but when you had Firefox 56 before, it had stopped working?

I'm not sure what went wrong there. Do you recall the message you got about firefox.exe in more detail?

TxDan001
TxDan001 Pemilik pertanyaan
more options

Pkshadow: Firefox ESR works perfectly! Thank you!

jscher2000: Thank you so much for responding!

Attached: 2 files

01. Original error message .. (jscher2000) 02. "About Firefox" .. showing the new functioning install (Pkshadow)

I really appreciate the help!