This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox does not go to homebase

  • 3 balas
  • 1 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh FredMcD

more options

For the last two weeks when I shut down Firefox, sometimes it does not close the active screen/pages. When I start FireFox again I get the embarrassing message that it did not shut down properly. It asks me to indicate if I want to reopen the given links or start anew. I have checked the home page in both FireFos and Internet options. I have updated FireFox. I have refreshed FireFox to no avail. What should I do? Thank you for your advice and help. Firefox version 56.0, Windows 8.1 Mike

For the last two weeks when I shut down Firefox, sometimes it does not close the active screen/pages. When I start FireFox again I get the embarrassing message that it did not shut down properly. It asks me to indicate if I want to reopen the given links or start anew. I have checked the home page in both FireFos and Internet options. I have updated FireFox. I have refreshed FireFox to no avail. What should I do? Thank you for your advice and help. Firefox version 56.0, Windows 8.1 Mike

Semua Balasan (3)

more options

How are you closing Firefox? Do you use; Menu > File > Exit.

more options

FredMcD said

How are you closing Firefox? Do you use; Menu > File > Exit.

Thank you for the reply Fred. You have confused me. I never see a Menu option when I am in a page using Firefox. I simply use the Red Box X in the upper right hand corner. I have always (at least for the last five years) closed Firefox in that manner. The only things I see in the menu bar are (from left to right) are the Back Arrow, Current URL box, Search Box, Star, Bookmarks, Display Download Progress, Go To Home Page, Save to Pocket, Screenshots, and Options grid. I do have the Menu>File>Exit in programs such as Word, Excel, etc., but not when I am accessing a URL. Again thank you for the response.

more options

Some users have had issues when using the red X to close Firefox.

Press the Alt or F10 key to bring up the toolbar, then Menu > File > Exit.

I use; https://addons.mozilla.org/en-US/firefox/addon/quit-firefox/ Quit Firefox 0.2.1-signed.1-signed

Quit Firefox provides statusbar and Toolbar buttons to quickly shut down Firefox. It is especially useful for laptop users.