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on netflix,or amazon etc. about every 30 seconds my streaming will stop once i move the pointer it will start up again How do i fix

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k.greene74
k.greene74
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The picture is still there but fuzzy and the sound stops

The picture is still there but fuzzy and the sound stops

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Madasan
Madasan
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Hi k.greene74,

Can you please check out the article and see if the instructions there help? https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Let me know if it doesn't work!