This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Grren/Purple vertical lines on videos

  • 4 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

gcarne
gcarne
more options

There are lots of posts related to this problems, none of which has solved the problem for me.

- Windows 10 - Latest Firefox - Updated Graphics Driver - Hardware acceleration tested on and off - Latest Flash player installed and tested on and off - Problems occurs for about 50% of all called videos - Edge and Chrome both work fine

Can anyone please help?

Thanks, GC

There are lots of posts related to this problems, none of which has solved the problem for me. - Windows 10 - Latest Firefox - Updated Graphics Driver - Hardware acceleration tested on and off - Latest Flash player installed and tested on and off - Problems occurs for about 50% of all called videos - Edge and Chrome both work fine Can anyone please help? Thanks, GC
Lampiran tangkapan layar

Solusi terpilih

Hello gcarne,

Would you try this please (if you haven't already) :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

media.wmf.dxva.d3d11.enabled

and set its value to false

then close and restart Firefox.

If the above doesn't help, maybe you could take a look at these search results and see if there is anything there that you haven't tried yet.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (4)

McCoy
McCoy
more options

Solusi Terpilih

Hello gcarne,

Would you try this please (if you haven't already) :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

media.wmf.dxva.d3d11.enabled

and set its value to false

then close and restart Firefox.

If the above doesn't help, maybe you could take a look at these search results and see if there is anything there that you haven't tried yet.

gcarne
gcarne Pemilik pertanyaan
more options

Thanks for your quick reply. Have done a number of tests and it seems like it solved the problem. Can you tell me what this setting does? Is it the one that defaults to the HTML5 player instead of the Flash player?

McCoy
McCoy
more options

gcarne said

Can you tell me what this setting does?

All I could find is this :

https://getadmx.com/?Category=FrontMotion&Policy=FrontMotion.Policies.Firefox::MEDIA_WMF_DISABLE_D3D11_FOR_DLLS

And :

https://searchfox.org/mozilla-central/search?q=media.wmf.dxva.d3d11.enabled&case=false&regexp=false&path=

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See: