Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

On the Youtube page, clicking a link causes the video to load twice, except the first video select when I first open the page.

  • 3 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh bgermann

more options

Hello. If a youtube video is embedded in a site other than the Youtube home page, video playback is as expected. Playback is correct on the Youtube site when using Chrome. I am using Firefox version 64 on a Windows 10 Desktop. This situation has gone on for approx one year, through various firefox upgrades. Thank you for your assistance.

Hello. If a youtube video is embedded in a site other than the Youtube home page, video playback is as expected. Playback is correct on the Youtube site when using Chrome. I am using Firefox version 64 on a Windows 10 Desktop. This situation has gone on for approx one year, through various firefox upgrades. Thank you for your assistance.

Solusi terpilih

Did you check for issues caused by an extension?


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Baca jawaban ini dalam konteks 👍 1

Semua Balasan (3)

more options

Need example site so others can see if they get the problem. It has to exhibit the same problem your having to know what is happening.

Diperbarui oleh WestEnd pada

more options

Solusi Terpilih

Did you check for issues caused by an extension?


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

I disabled You Tube Flash Player and HTML 5 Video Everywhere extension. so far, so good. Thanks for the help.