We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Address books corrupted, do not display, cannot add new contact or address book

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh brucebutton

more options

I've been using Thunderbird without a hitch for years. All of a sudden, when I started Thunderbird this week, I got the message "Unable to load address book file abook-4.mab. It may be read-only, or locked by another application. Please try again later." The file is definitely not read-only, and I cannot see that it is being used by another application.

I have tried all of the following, to no avail:

1. Copy the address book file (abook-4.mab) from a backup that definitely was working. 2. Delete all the address books (thereby forcing Thunderbird to create new ones). 3. Delete the files directoryTree.json, folderTree.json, localstore.rdf (forcing Thunderbird to recreate these files). 4. Run Thunderbird in safe mode.

The closest I can get is in safe mode. Then I am able to create a new address book and add new contacts to it, but when I restart I get the error "Unable to load address book file abook.mab etc." and no address books or contacts are visible. There are, however, a whole lot of .mab.bak files in the profile folder.

When I create a new profile and open Thunderbird in that profile everything seems fine. So it seems to be a problem with the original profile. However, I have years' worth of work in it, so it's not an option to abandon it.

Can anyone give me an idea of what file/setting in a profile would cause this problem with the address books? It's driving me crazy!

Thank you in advance!

Regards Bruce

I've been using Thunderbird without a hitch for years. All of a sudden, when I started Thunderbird this week, I got the message "Unable to load address book file abook-4.mab. It may be read-only, or locked by another application. Please try again later." The file is definitely not read-only, and I cannot see that it is being used by another application. I have tried all of the following, to no avail: 1. Copy the address book file (abook-4.mab) from a backup that definitely was working. 2. Delete all the address books (thereby forcing Thunderbird to create new ones). 3. Delete the files directoryTree.json, folderTree.json, localstore.rdf (forcing Thunderbird to recreate these files). 4. Run Thunderbird in safe mode. The closest I can get is in safe mode. Then I am able to create a new address book and add new contacts to it, but when I restart I get the error "Unable to load address book file abook.mab etc." and no address books or contacts are visible. There are, however, a whole lot of .mab.bak files in the profile folder. When I create a new profile and open Thunderbird in that profile everything seems fine. So it seems to be a problem with the original profile. However, I have years' worth of work in it, so it's not an option to abandon it. Can anyone give me an idea of what file/setting in a profile would cause this problem with the address books? It's driving me crazy! Thank you in advance! Regards Bruce

Semua Balasan (1)

more options

I should have noted:

Windows 10 Thunderbird 60