This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Severe graphical glitches in the UI using Win10

  • 3 balas
  • 2 memiliki masalah ini
  • 15 kunjungan
  • Balasan terakhir oleh Wayne Mery

more options

A few days ago when I opened Thunderbird the UI started flickering and partly disappearing. All in all the application becomes completely unusable because 99% of the UI instantly disappears completely (see the screenshots) and only some parts flicker when I move the cursor over where they should be. It seems to be related to visual updates because upon initial startup (where I always see some kind of dialog unrelated to the problem) everything looks fine but after I close the dialog and move the mouse over the window, the glitches start happening.

I already uninstalled Thunderbird and re-installed it in a different directory (version 64.4.0 but other versions seem to have the same issues), removed my profile (from the appdata directory and the profiles.ini; yes, I kept a backup) and renamed the entire appdata/Thunderbird directory but nothing seems to solve the problem. Is there some way to restore everything to how it was before? If not, how can I get Thunderbird at least working normally again?

Screenshots of the issue: https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-23-46-64c5ac.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-23-59-6c1c17.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-24-12-a0b996.png

https://prod-cdn.sumo.mozilla.net/upl.../2019-01-01-18-24-36-52fed0.png

A few days ago when I opened Thunderbird the UI started flickering and partly disappearing. All in all the application becomes completely unusable because 99% of the UI instantly disappears completely (see the screenshots) and only some parts flicker when I move the cursor over where they should be. It seems to be related to visual updates because upon initial startup (where I always see some kind of dialog unrelated to the problem) everything looks fine but after I close the dialog and move the mouse over the window, the glitches start happening. I already uninstalled Thunderbird and re-installed it in a different directory (version 64.4.0 but other versions seem to have the same issues), removed my profile (from the appdata directory and the profiles.ini; yes, I kept a backup) and renamed the entire appdata/Thunderbird directory but nothing seems to solve the problem. Is there some way to restore everything to how it was before? If not, how can I get Thunderbird at least working normally again? Screenshots of the issue: [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-23-46-64c5ac.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-23-59-6c1c17.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-24-12-a0b996.png] [https://prod-cdn.sumo.mozilla.net/uploads/images/2019-01-01-18-24-36-52fed0.png]
Lampiran tangkapan layar

Diperbarui oleh Wayne Mery pada

Semua Balasan (3)

more options

try restarting in safe mode. It is on the help menu as "restart with add-ons disabled" but it can also be invoked by holding the shift key while you click to start Thunderbird.

more options

Just tried it but safe mode didn't solve the problem either.

Diperbarui oleh Skinnix pada

more options

graphics drivers are a real possiblity