This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

For the past few weeks I have been getting a blue Firefox icon that opens alongside the usual one on my system tray..t to open or close it, it wip

  • 5 balas
  • 1 memiliki masalah ini
  • 274 kunjungan
  • Balasan terakhir oleh Wesley Branton

more options

It is something related to a developer edition. It screws with my desk top & the only way to fix it is to shut down & restart. The thumbnail name is as follows:

QKejjTHgwbsbsgwtErotXMjdhhfyyyTitiwoowsRRtd

How do I get rid of this nuisance?

It is something related to a developer edition. It screws with my desk top & the only way to fix it is to shut down & restart. The thumbnail name is as follows: QKejjTHgwbsbsgwtErotXMjdhhfyyyTitiwoowsRRtd How do I get rid of this nuisance?

Solusi terpilih

If you go to C:\Program Files or C:\Program Files (x86) do you see a folder in either of those called Firefox Developer Edition or something similar?

Also, is the issue that when you open up Firefox, the normal Firefox icon on the bottom is replaced with the blue icon or is it when you open Firefox, the regular Firefox icon appears at the bottom along with the blue icon?

You can download the regular Firefox installer from the Mozilla website again and install over top of your existing Firefox version without losing your personal data.

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (5)

more options

Does the icon look like this?

This is the icon for Firefox Developer Edition. I've not heard of it automatically opening when you open the regular Firefox. If you don't use the Firefox Developer Edition, you can uninstall it from your system.

more options

The Firefox edition/version I am using is 64.0.2 ( x64 en-US) - updated 1/11/19. The issue predates this update.

Nothing here denotes a developer edition.

If I uninstall & reinstall the newest version again, will it wipe out my bookmarks, settings, add-ons, etc?

more options

Sorry...Yes the icon looks like that - the blue version with the thumbnail identified by 40+ characters as I noted.

more options

By the way, nothing in the list of programs indicates anything other than a regular edition of Firefox.

more options

Solusi Terpilih

If you go to C:\Program Files or C:\Program Files (x86) do you see a folder in either of those called Firefox Developer Edition or something similar?

Also, is the issue that when you open up Firefox, the normal Firefox icon on the bottom is replaced with the blue icon or is it when you open Firefox, the regular Firefox icon appears at the bottom along with the blue icon?

You can download the regular Firefox installer from the Mozilla website again and install over top of your existing Firefox version without losing your personal data.