Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Latest version causes my pc to lockup

  • 6 balas
  • 1 memiliki masalah ini
  • 21 kunjungan
  • Balasan terakhir oleh WestEnd

more options

PC locks up since Firefox update.

PC locks up since Firefox update.

Semua Balasan (6)

more options

When does this happen? When you start the browser? While surfing?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Tried all kinds of suggested fixes as per https://www.drivereasy.com/knowledge/solved-windows-10-freezes-locks-up-randomly-easily/

Uninstalled and completed a system scan and pc is working fine now.

This has been an ongoing issue since late November - early December. My Windows 10 doesn't like your updates. I've spent way too much time restoring, running checks, uninstalling, re-installing - whatever. I'm done. No more FireFox for me.

more options

After I completed a restore, I used Windows Edge internet browser. No problems. So I downloaded FireFox again. Within no time, my computer froze, and I had to uninstall and try all of the suggestions from https://www.drivereasy.com/knowledge/solved-windows-10-freezes-locks-up-randomly-easily/ After the system check, the problem went away. As I stated before, no more FireFox for me.

more options

Did you uninstall all previous firefox before installing and then deleting the Mozilla folder? Many times I seen this as the culprit to bad install or updates.

more options

Uninstalled Mozilla. Nothing Mozilla or FireFox on pc. Restored. Used Windows Edge for a bit - no issues. Downloaded and installed FireFox again - and voila - screen freezes again.

more options

Why use Restore for that would mean previous firefox with issue would come back.