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I select "ask for autofill password and logins" and it works, as soon as I leave browser, it resets to blank in the selection box - is this because of no master

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  • Balasan terakhir oleh cor-el

ereinauer
ereinauer
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Until last week, login info and password were always filled in. Suddenly they were not. I went to the menu and to login and passwords and "autofill" was selected. I then went to settings and privacy and checked "ask for login and password.......". Then I tried some and it fills it in. However as soon as I leave the browser it "deselects" that box and it no longer works. I suspect this is due to some update, but would really appreciate it if I had knowledge of this change before hand and also how to fix it so that it works like it should. Thanks.

Until last week, login info and password were always filled in. Suddenly they were not. I went to the menu and to login and passwords and "autofill" was selected. I then went to settings and privacy and checked "ask for login and password.......". Then I tried some and it fills it in. However as soon as I leave the browser it "deselects" that box and it no longer works. I suspect this is due to some update, but would really appreciate it if I had knowledge of this change before hand and also how to fix it so that it works like it should. Thanks.

Solusi terpilih

If you you use Roboform or have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

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Semua Balasan (6)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Solusi Terpilih

If you you use Roboform or have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

ereinauer
ereinauer Pemilik pertanyaan
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Thanks so much for your quick response which seems to have easily fixed the problem. Can't tell you how much I appreciate it. Thanks again. Kudos!

LynSmith517
LynSmith517
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I don't have any of those programs mentioned in the responses on my computer. The autofill works for a while and then it stops. I keep having to back in and put the checkmark back in. I even set a master password and it still happens. Quite Annoying.

FredMcD
FredMcD
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smithsquared Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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@smithsquared

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window