This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Clean install on Windows, bookmarks and passwords not syncing.

  • 4 balas
  • 1 memiliki masalah ini
  • 17 kunjungan
  • Balasan terakhir oleh Joy717

Joy717
Joy717
more options

I did have to reset my password (I could not remember password, hence why i sync passwords). I did logout of the firefox account before initiating a clean install of Windows. It may not make any difference though. :(

I saw how resetting password for sync account can delete info on servers? I do have sync on my android phone, where passwords and logins are still there. Is there a way to sync my android to my computer? I have tons of logins and passwords, i would hate to have to start over. :(


Thanks so much

I did have to reset my password (I could not remember password, hence why i sync passwords). I did logout of the firefox account before initiating a clean install of Windows. It may not make any difference though. :( I saw how resetting password for sync account can delete info on servers? I do have sync on my android phone, where passwords and logins are still there. Is there a way to sync my android to my computer? I have tons of logins and passwords, i would hate to have to start over. :( Thanks so much

Diperbarui oleh Joy717 pada

Semua Balasan (4)

Joy717
Joy717 Pemilik pertanyaan
more options

how do i delete this answer? ugh. interface takes getting used to. this is not an answer.

Diperbarui oleh Joy717 pada

GiraffeKey
GiraffeKey
more options

It states on this page: [https://support.mozilla.org/en-US/kb/.../using-master-password-sync]

"Passwords will not sync with Firefox for Android if a Master Password is enabled there."

If you are using a master password on your Android device try temporarily disabling it. The passwords might sync once the master password is removed.

Diperbarui oleh GiraffeKey pada

Joy717
Joy717 Pemilik pertanyaan
more options

I do not have a master password enabled at all on any device. can a recovery key obtained thru firefox android be used on windows? can the recovery key recover the bookmarks/logins on the windows device? Windows is where the bookmarks got wiped.

I have been searching all day for an answer. Ty for responding.

Joy717
Joy717 Pemilik pertanyaan
more options

i suspect i will have to build individual user ids and passwords for all the sites i use, pecking thru my android device to obtain the logins, because i cannot export that info. If that is the case....i will no longer be using firefox.