Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

When I print from my online newspaper app, get an extra print dialog that previews a blank page. How to get rid of this extra dialog?

MrDoh
MrDoh
more options

When I print from Chrome or Brave browsers from our local online newpaper app, I get one print dialog with the item I've asked to print shown in the preview. Perfect. When I print from Firefox I get the same thing, but on top of that is another print dialog previewing a blank page that I have to get rid of before I can get to the actual print dialog I want.

So I have to "cancel" the bogus, top dialog that wants to print a blank page, and then the print dialog that I want is available.

Obviously I want to get rid of the first print dialog that wants to print a blank page.

I've gone through the Mozilla "Fix printing problems in Firefox" page, which includes taking all statements with arguments starting with "print_" out of prefs.js in my profile, and that didn't help at all. Exactly the same extra print dialog after doing that.

So I really have no idea why Firefox is doing this when I ask it to print, any ideas how to troubleshoot or fix?

Thanks!

When I print from Chrome or Brave browsers from our local online newpaper app, I get one print dialog with the item I've asked to print shown in the preview. Perfect. When I print from Firefox I get the same thing, but on top of that is another print dialog previewing a blank page that I have to get rid of before I can get to the actual print dialog I want. So I have to "cancel" the bogus, top dialog that wants to print a blank page, and then the print dialog that I want is available. Obviously I want to get rid of the first print dialog that wants to print a blank page. I've gone through the Mozilla "Fix printing problems in Firefox" page, which includes taking all statements with arguments starting with "print_" out of prefs.js in my profile, and that didn't help at all. Exactly the same extra print dialog after doing that. So I really have no idea why Firefox is doing this when I ask it to print, any ideas how to troubleshoot or fix? Thanks!

Diperbarui oleh MrDoh pada

Semua Balasan (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you provide a link to a page where you have this problem, assuming it is a public page that doesn't require an account to view.

For printing, are you using a button provided by the site, or one of Firefox's built-in methods, such as:

  • "3-bar" menu button > Print
  • (menu bar) File > Print Preview or File > Print
  • Ctrl+p
MrDoh
MrDoh Pemilik pertanyaan
more options

It isn't a public page, it's an app that you have to pay to use (an online version of our local newspaper). The print button is provided by the app, but I find that Chrome/Brave and Safari both do the right thing when the "Print" icon is clicked, they bring up only the print dialog box that I'm expecting. Only Firefox puts up a bogus print dialog for a blank page on top of the real print dialog.

Not sure how I can get at what the problem might be...I guess I might be stuck with cancelling the bogus print dialog on a regular basis :-), since I do print 2 or 3 things out of the paper every day. Having just shifted over from the Brave browser, not anxious to go back there just for this.

Thanks.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Perhaps they didn't test their script sufficiently in Firefox. You could bring the problem to their attention and see whether they can resolve it.