This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Why am I not able to "undelete" certain emails?

  • 2 balas
  • 1 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh mmjd.chayer

mmjd.chayer
mmjd.chayer
more options

I occasionally am not able to undelete certain e-mails. I've tried a number of things including closing-reopening Thunderbird, re-starting computer, undeleting on my service provider email website (Bell Mail), without success. In all cases, Thunderbird does not move the e-mails in question from the Deleted Folder back to the Inbox. There are no real distinguishing features in any of the e-mails I've experienced this with. The reason that I'm concerned is that the latest such e-mail was deleted in error and required action. Fortunately I noticed it in the Deleted Folder by chance. The only way I was able to get it back in my Inbox was by forwarding it to myself. Have I missed something? Any ideas? Regards.

I occasionally am not able to undelete certain e-mails. I've tried a number of things including closing-reopening Thunderbird, re-starting computer, undeleting on my service provider email website (Bell Mail), without success. In all cases, Thunderbird does not move the e-mails in question from the Deleted Folder back to the Inbox. There are no real distinguishing features in any of the e-mails I've experienced this with. The reason that I'm concerned is that the latest such e-mail was deleted in error and required action. Fortunately I noticed it in the Deleted Folder by chance. The only way I was able to get it back in my Inbox was by forwarding it to myself. Have I missed something? Any ideas? Regards.

Solusi terpilih

What is the setting for 'When I delete a message' in the Server Settings section of Tools/Account Settings? Also, are the Message Storage boxes unchecked? Also, if you delete a message, Edit/Undo (Ctrl+Z) will restore it. Any other messages in the Trash/Deleted Items folder can be moved back to the Inbox by drag and drop.

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Solusi Terpilih

What is the setting for 'When I delete a message' in the Server Settings section of Tools/Account Settings? Also, are the Message Storage boxes unchecked? Also, if you delete a message, Edit/Undo (Ctrl+Z) will restore it. Any other messages in the Trash/Deleted Items folder can be moved back to the Inbox by drag and drop.

mmjd.chayer
mmjd.chayer Pemilik pertanyaan
more options

Thanx for the suggestions. Edit/Undo or drag and drop did not work but, while I was trying the above, I "discovered" the "move to" function by right-clicking on the e-mail. For whatever reason, the latter was the only thing that seemed to transfer the e-mail in question permanently. When I used other approaches, the e-mail in question would "disappear" in the Deleted Folder. However, when I returned to the Inbox to search for it, it was not there but, it did return/reappear in the Deleted Folder. In any event, your suggestion let me to a solution. Thanx for your time. Regards.