This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Recover sync data after reseting password

  • 1 balas
  • 3 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

petrovicdjordje750
petrovicdjordje750
more options

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting that sync data from previous devices will be there even after password reset.

Now I've lost all my data, so is it possible to recover Firefox sync data in this scenario?

I've changed my personal device and currently I only have Firefox installed for the device I am using. When logging in, I've restarted the account password, expecting that sync data from previous devices will be there even after password reset. Now I've lost all my data, so is it possible to recover Firefox sync data in this scenario?

Solusi terpilih

No, I'm afraid that isn't possible.

If you change the password of the Sync account or request a new password because you do not remember the password then all data previously stored on the Sync server will be removed and this data is lost and can't be recovered.
This is because this password is used to encrypt the data locally before uploading to the Sync server, so only that original password can decrypt content that is on the Sync server.
This is how Sync is designed regarding privacy and security and you should always make sure you do not forget the email address and password for the Firefox account.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solusi Terpilih

No, I'm afraid that isn't possible.

If you change the password of the Sync account or request a new password because you do not remember the password then all data previously stored on the Sync server will be removed and this data is lost and can't be recovered.
This is because this password is used to encrypt the data locally before uploading to the Sync server, so only that original password can decrypt content that is on the Sync server.
This is how Sync is designed regarding privacy and security and you should always make sure you do not forget the email address and password for the Firefox account.