This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Crashing happens when I watch videos on YouTube or Twitch.

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh FredMcD

more options

Crashing happens when I watch videos on YouTube or Twitch.

I tried to watch the video even in safe mode, but the same crash occurred.

Crash reports: bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109

Thanks for your help

Crashing happens when I watch videos on YouTube or Twitch. I tried to watch the video even in safe mode, but the same crash occurred. Crash reports: bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109 Thanks for your help

Semua Balasan (2)

more options

Product Firefox Release Channel release Version 82.0.2 Build ID 20201027185343 (2020-10-27) Buildhub data OS Windows 10 OS Version 10.0.18362

bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109 Signature: memcpy | nsJARInputStream::Read

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

nzbrcom.dll = AhnLab Safe Transaction = AhnLab, Inc.

mfc90u.dll = Power2Go

This is for Sumo's Related Bugs 1551562 NEW --- Crash in [@ memcpy | nsJARInputStream::Read]

more options

Make sure all software is up to date.