This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini sudah ditutup dan diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

lost address books, lost sent and trash folders PART 2

  • 1 balas
  • 1 memiliki masalah ini
  • 12 kunjungan
  • Balasan terakhir oleh Matt

tlesan
tlesan
more options

I made a similar post yesterday, and "Toad-Hall" responded earlier today. Quick! Thank you! But I still have the same problem, so I'll start again from the beginning. Yesterday, when I opened TB, my 20-year-old TB files didn't open. Instead, I was welcomed by a screen inviting me to create a profile as if I were a new user. I assumed that it was just a glitch, so I entered my email address and created a new profile. TB then opened up, but I immediately saw that all of my folders (Inbox, Sent, Trash etc.) and address books were missing. I selected "Get Messages", and all of the emails that I had left on the server immediately downloaded. But I still didn't have my old folders and address books. That's when I posted the first request. "Toad-Hall" directed me to the "troubleshooting" section to locate my old profile, (re)set it as the default and launch it. After I did that (correctly, I think), the normal program didn't launch, and I found myself stuck in a window that required me to close TB. When I reopened it, I was welcomed once again by a window inviting me to create a new profile. I wasn't able to access email or anything associated with it, not even "troubleshooting". So I created a new profile again. This time, however, no emails downloaded from the server. I realized with horror that, during the first new profile setup, I had forgotten to select "leave messages on the server". I was stuck with this second new profile and now an empty Inbox and even an empty server. Though I could no longer access Toad-Hall's email, I remembered his instructions and was able to relocate the Inbox. But I still don't have my other folders and address books. In the "Mail" folder inside Root Directory, I see an Inbox folder with 500,000 KB, a Draft folder with 150,000 KB, a Sent folder with 1,500,000 KB, and a Trash folder with 2,000,000 KB. I even see an Archive folder from 2019. This should be the right profile, and it is the current default, but only the Inbox is accessible. The other folders remain hidden in Root Directory, and I can't open them. And the address books are still missing. Can you help me get everything back the way it was (for the last 20 years)?

I made a similar post yesterday, and "Toad-Hall" responded earlier today. Quick! Thank you! But I still have the same problem, so I'll start again from the beginning. Yesterday, when I opened TB, my 20-year-old TB files didn't open. Instead, I was welcomed by a screen inviting me to create a profile as if I were a new user. I assumed that it was just a glitch, so I entered my email address and created a new profile. TB then opened up, but I immediately saw that all of my folders (Inbox, Sent, Trash etc.) and address books were missing. I selected "Get Messages", and all of the emails that I had left on the server immediately downloaded. But I still didn't have my old folders and address books. That's when I posted the first request. "Toad-Hall" directed me to the "troubleshooting" section to locate my old profile, (re)set it as the default and launch it. After I did that (correctly, I think), the normal program didn't launch, and I found myself stuck in a window that required me to close TB. When I reopened it, I was welcomed once again by a window inviting me to create a new profile. I wasn't able to access email or anything associated with it, not even "troubleshooting". So I created a new profile again. This time, however, no emails downloaded from the server. I realized with horror that, during the first new profile setup, I had forgotten to select "leave messages on the server". I was stuck with this second new profile and now an empty Inbox and even an empty server. Though I could no longer access Toad-Hall's email, I remembered his instructions and was able to relocate the Inbox. But I still don't have my other folders and address books. In the "Mail" folder inside Root Directory, I see an Inbox folder with 500,000 KB, a Draft folder with 150,000 KB, a Sent folder with 1,500,000 KB, and a Trash folder with 2,000,000 KB. I even see an Archive folder from 2019. This should be the right profile, and it is the current default, but only the Inbox is accessible. The other folders remain hidden in Root Directory, and I can't open them. And the address books are still missing. Can you help me get everything back the way it was (for the last 20 years)?

Semua Balasan (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I suggest you continue your discussion with toad-hall. In this topic https://support.mozilla.org/en-US/questions/1319877

Starting a new topic is not a way to obtain resolution, especially as this is simply a continuation of that issue. 

.