This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Word documents open via firefox

dpetch17
dpetch17
more options

When I try to open a word document from a website via firefox it will not open. Constantly gives me an error message. Been in touch with microsoft word and its not an issue on their side.

I can open the documents via microsoft edge but not fire fox.

I keep getting the same error

When I try to open a word document from a website via firefox it will not open. Constantly gives me an error message. Been in touch with microsoft word and its not an issue on their side. I can open the documents via microsoft edge but not fire fox. I keep getting the same error
Lampiran tangkapan layar

Semua Balasan (4)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
more options

hello dpetch17,

FireFox doesnt have the proprietary programming for Microsoft Office products as the Microsoft Edge Browser.

At best, FireFox will download the document then give you the option to save the file or open the file with Word.

On the other hand, if the document was a pdf or a word documented converted to pdf, then FireFox could open it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

David Pictures
David Pictures
more options

I agree with dbben above. I don't recall seeing your exact error, but I have noticed that Edge and Firefox may respond differently to the same web page. While reading the Help manual for my bank's online guide, Edge will sometimes put a black "Click to Read" button over the page spread. Firefox doesn't do this.

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
more options

Well, I logged into my old OneDrive and tested your issue with a docx and FF. I did had to do 2 refreshes on FF before the tool bar and then the document would fully load up.

You might want to try an experiment here:

Switch over to a different profile in FF and then retry the issue.

Go to the following url and you will find the options to use a different or new profile:

about:profiles