Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Thunderbird deleting 2 or more messages

  • 3 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh HellzBellz

more options

All of a sudden Thunderbird is deleting 2 or more messages when I hit the delete key on my keyboard. It works fine with mouse. Delete key on keyboard works fine with every other program. It just started doing this like a week ago!

Thanks in advance

All of a sudden Thunderbird is deleting 2 or more messages when I hit the delete key on my keyboard. It works fine with mouse. Delete key on keyboard works fine with every other program. It just started doing this like a week ago! Thanks in advance

Solusi terpilih

Uninstalled Thunderbird with an uninstaller program and reinstalled. It seems to be working again! Thanks for trying to help!

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (3)

more options

When you click on mouse or use 'Delete' key on keyboard, the keyboard (or mouse) communicates with computer a specific instruction. Computer understands communication and carries out the event as described in the program code - eg: Delete the selected item.

If the program code was not correct then it would be failing in all delete methods and the Thunderbird forum would be inundated with people with same problem, which is not the case, so this cannot be a problem with the actual code for 'Delete'.

Can you offer a bit more info to understand the process you are using? Do you have the Message Pane enabled or not? Do you usually open email in a tab?

Do you have focus within the email itself in Message Pane - you have clicked somewhere within the message itself - when you use keyboard 'Delete' key ? OR have you just clicked on email in Thread Pane so focus is still in the Thread Pane list - it is still a strongly highlighted as selected - when you use 'Delete' key?

Do you use the 'Threaded' option ? Is the selected email threaded, but is a collapsed thread ? So in effect you end up deleting the thread, not just a single email?

more options

Here is a screen cap of how I use it. If I click on your email from Moz, both those emails will be deleted. Well most of the time anyway. sometimes it does just delete one. Thanks for trying to help!!!

more options

Solusi Terpilih

Uninstalled Thunderbird with an uninstaller program and reinstalled. It seems to be working again! Thanks for trying to help!