This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Audio stops after buffering

  • 1 balas
  • 1 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh hanminkim123

hanminkim123
hanminkim123
more options

Once a video stops to buffer then resumes, the firefox window that has the video stops outputting audio. Opening new firefox windows / other currently open firefox windows will play audio, but the current window, even if a new tab is opened, will not play audio. Other programs (e.g. spotify) and browsers (chrome) do not seem to have this issue.

In the windows 10 audio mixer it can be seen that firefox isn't outputting any sound, if that wasn't clear from the fact that other programs and windows are able to play audio.

Once a video stops to buffer then resumes, the firefox window that has the video stops outputting audio. Opening new firefox windows / other currently open firefox windows will play audio, but the current window, even if a new tab is opened, will not play audio. Other programs (e.g. spotify) and browsers (chrome) do not seem to have this issue. In the windows 10 audio mixer it can be seen that firefox isn't outputting any sound, if that wasn't clear from the fact that other programs and windows are able to play audio.

Semua Balasan (2)

hanminkim123
hanminkim123 Pemilik pertanyaan
more options

I've recorded a video of this issue. In the video, in addition to the audio cutting out after the buffer, you can see that the windows audio mixer shows no output from firefox, but the audio works when I open a new window.

I have tried disabling extensions and using private mode, but after a buffer this issue still persists. https://www.youtube.com/watch?v=b4rQScifJDQ

Diperbarui oleh hanminkim123 pada

hanminkim123
hanminkim123 Pemilik pertanyaan
more options

I've recorded a video of this issue. In the video, in addition to the audio cutting out after the buffer, you can see that the windows audio mixer shows no output from firefox, but once I open a new firefox window and watch a video, the sound works. Turning off extensions and using private windows doesn't seem to help, still causing the audio to cut out after.

https://www.youtube.com/watch?v=b4rQScifJDQ