This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Gmail and amazon keep loading twice

  • 4 balas
  • 1 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh FredMcD

unionfan
unionfan
more options

When I open Gmail (or calendar, contacts etc associated with that account) or Amazon, the websites start to load then stop once 95% there and results visible, and start all over again. This happens irrespective of whether cache is cleared or not. Gmail help desk believe it is a cache problem with Firefox so can anyone help please? TIA Unionfan

When I open Gmail (or calendar, contacts etc associated with that account) or Amazon, the websites start to load then stop once 95% there and results visible, and start all over again. This happens irrespective of whether cache is cleared or not. Gmail help desk believe it is a cache problem with Firefox so can anyone help please? TIA Unionfan

Semua Balasan (4)

FredMcD
FredMcD
more options

unionfan said
This happens irrespective of whether cache is cleared or not. Gmail help desk believe it is a cache problem with Firefox

If clearing the cache does not help, try; Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above and remove the folder.

unionfan
unionfan Pemilik pertanyaan
more options

Thanks FredMcD, I've followed your suggestions but it didn't help. Google Workspace (aka Gmail) still loading twice. Any other thoughts please? Cheers Unionfan

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

FredMcD
FredMcD
more options

If the above does not help; Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.