We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox update on ANDROID phone

  • 1 balas
  • 1 memiliki masalah ini
  • 19 kunjungan
  • Balasan terakhir oleh Paul

more options

Trying to update Firefox on my Galaxy A11 Model SM-A115A. I am on this phone right now, so it works for video, audio, cellphone, NETFLIX, Texting, Whatsapp, News, Weather. I initially downloaded & installed Firefox on this phone about 14 months ago. So, when going to Google Play, it says "You must be signed in to download ". But I am already signed into my Goog account. Then it says: Device not existing or, some crazy thing like that. In short, I am not allowed to update Firefox from Google Play. Are there other websites from which to download?? I suggest you start one, as Google Play can't keep its site clean from malware.

Trying to update Firefox on my Galaxy A11 Model SM-A115A. I am on this phone right now, so it works for video, audio, cellphone, NETFLIX, Texting, Whatsapp, News, Weather. I initially downloaded & installed Firefox on this phone about 14 months ago. So, when going to Google Play, it says "You must be signed in to download ". But I am already signed into my Goog account. Then it says: Device not existing or, some crazy thing like that. In short, I am not allowed to update Firefox from Google Play. Are there other websites from which to download?? I suggest you start one, as Google Play can't keep its site clean from malware.

Semua Balasan (1)

more options

Hi

I recommend that you contact the Google Play support team for help with this issue - I think that you may need to reset the Google Play store or Google Play services app in your Android device to be able to get updates for the apps on your device.