This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Primary Email Was Deleted How Can I Change It?

  • 2 balas
  • 1 memiliki masalah ini
  • 28 kunjungan
  • Balasan terakhir oleh cor-el

mushroomgorl
mushroomgorl
more options

I cannot add a secondary email or change my primary email without a code but my primary email was deleted by the company after my free trial ended. 

I’m still logged into my account on the app but I had to delete and reinstall the desktop version because FireFox glitched and wouldn’t open.

I don’t know if the photo of the company saying my email no longer exists when I try to log in shows up, doing all of this on my phone.

I cannot add a secondary email or change my primary email without a code but my primary email was deleted by the company after my free trial ended. I’m still logged into my account on the app but I had to delete and reinstall the desktop version because FireFox glitched and wouldn’t open. I don’t know if the photo of the company saying my email no longer exists when I try to log in shows up, doing all of this on my phone.
Lampiran tangkapan layar

Semua Balasan (2)

mushroomgorl
mushroomgorl Pemilik pertanyaan
more options

I'll retype my question because my phone messed up the format of the original post for some reason.


Can Firefox change the primary email associated with my account? Because my original one no longer exists, it was deleted by the Mailbox company. The login page now says this

"The confirmation email we sent to jacqulinegarrick@mailbox.org was returned and we’ve locked your account to protect your Firefox data."

It's being returned because the email account is deleted. I'm still logged into my account with the Firefox app. I need help getting into my account on the desktop version because there is no longer a active email account associated with it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You will have to create a new account when you no longer have access to the primary email address and also do not have a confirmed secondary email address.