Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Problem with website not going to home page, geting 404, but works on other browsers

  • 2 balas
  • 0 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh cor-el

luann2
luann2
more options

I have a website kiskigarden.com, and I recently changed from being a forwarding, to pointing to the right spot on my server. The website works fine on edge and chrome, but it come up with the redirect still showing in the URL bar and causing a 404 situation.

I need to fix this for my client kiskigarden.com, not just on my computer, but on all computers that someone might be using a Firefox browser...

IS there a way to make firefox update it's indexing? Thank you!

I have a website kiskigarden.com, and I recently changed from being a forwarding, to pointing to the right spot on my server. The website works fine on edge and chrome, but it come up with the redirect still showing in the URL bar and causing a 404 situation. I need to fix this for my client kiskigarden.com, not just on my computer, but on all computers that someone might be using a Firefox browser... IS there a way to make firefox update it's indexing? Thank you!

Semua Balasan (2)

Mich
Mich
more options

It sounds like Firefox might be caching the old redirect, so it's still trying to access the old forwarding location rather than the new server location. You can try clearing the cache and cookies in Firefox for the website to see if that resolves the issue. Here's how to do it:

1)Click on the three-line menu icon in the top-right corner of Firefox and select "Options." 2)In the left-hand sidebar, select "Privacy & Security." 3)Scroll down to the "Cookies and Site Data" section and click on "Manage Data." 4)In the search bar, type in the website URL (kiskigarden.com) to find the specific cookies and site data for that site. 5)Select all of the cookies and site data related to kiskigarden.com and click "Remove Selected." 6)Close the "Manage Cookies and Site Data" window and click "Clear Data" under the "Cookies and Site Data" section.

After clearing the cache and cookies, try accessing the website again in Firefox and see if it now goes to the correct server location.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.