This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

ending playing video crashes firefox

  • 3 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh m1k0_38

m1k0_38
m1k0_38
more options

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos. Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810 Best regards, Michal

Solusi terpilih

The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (3)

zeroknight
zeroknight
more options

Solusi Terpilih

The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

m1k0_38
m1k0_38 Pemilik pertanyaan
more options

Dropa said
What version of GPU driver are you using and where did you download it from? Sounds like GPU software issue.

I have the latest driver from geforce experience (Ver. 536.99).

m1k0_38
m1k0_38 Pemilik pertanyaan
more options

zeroknight said
The crash is occurring in audiohooks64.dll which is a third-party module. You can block it by visiting about:third-party in the address bar or you could identify the audio software responsible and uninstall it.

I opened the file location of audiohooks64.dll and it was Jamcast, so I uninstalled it and it worked. Thank you for help