This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

INFO Folder has disappeared after upgrade.

  • 5 balas
  • 2 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh Wayne Mery

wmalle
wmalle
more options

After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. 

  -   Will M.
After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. - Will M.

Semua Balasan (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is it better with 115.2.2 or 115.2.3? Are you using View > Folders > Unified? Is it better with View > Folders > All?

wmalle
wmalle Pemilik pertanyaan
more options

Thanks, Wayne Mery, but toggling from "Unified" to "All" Folders did not make my missing Info Folder reappear.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Who is your mail provider? Does the folder show in the subscription list after right+click in folder pane ?

Diperbarui oleh Wayne Mery pada

wmalle
wmalle Pemilik pertanyaan
more options

Hi, Wayne Mery.

Optimum. and NO, Right clicking on Folder pane does NOT seem to resolve the disappearance of the "INFO" Folder. Thsnk you for trying. -Will M.

Diperbarui oleh Wayne Mery pada

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If it's an imap folder I'm sure the data is still there. We have more fixes coming over the next week that might help.