Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Video playback freezing randomly and audio continues to play

  • 5 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh zeroknight

playergamespro
playergamespro
more options

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio just continues to play. The videos then unfreeze and skip multiple frames. I've noticed clearing browser cache seems to help but it doesn't help for longer than a 2 min video at best. At worst, it doesn't affect it at all.

The title describes the problem I'm facing. I don't really use other sites that have videos other than Youtube. But I notice that the videos freeze quite often and audio just continues to play. The videos then unfreeze and skip multiple frames. I've noticed clearing browser cache seems to help but it doesn't help for longer than a 2 min video at best. At worst, it doesn't affect it at all.

Semua Balasan (5)

playergamespro
playergamespro Pemilik pertanyaan
more options

I forgot to mention, I'm running firefox on fedora 39

zeroknight
zeroknight
more options

Install ffmpeg from the RPM Fusion repo: 

sudo dnf install ffmpeg


If you are using the flatpak version, you need to install ffmpeg with matching runtime version as Firefox (mine is currently 23.08): 

flatpak info org.mozilla.firefox
flatpak install org.freedesktop.Platform.ffmpeg-full
playergamespro
playergamespro Pemilik pertanyaan
more options

thanks for replying. unfortunately, this issue isn't solved with this. ffmpeg repo was already installed and i tried replacing the existing package in case there was some breakage but that didn't really affect the problem at all.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Do you have the same issue with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Can we get system info. I like to use neofetch. see screenshot


Operating System: openSUSE Leap 15.6 KDE Plasma Version: 5.27.9 KDE Frameworks Version: 5.110.0 Qt Version: 5.15.8 Kernel Version: 6.4.0-150600.4-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 PRO 6850HS with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP EliteBook 865 16 inch G9 Notebook PC

zeroknight
zeroknight
more options

Does it still happen with the flatpak version? Don't forget to install the ffmpeg-full flatpak package as mentioned previously.