This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Second Gmail account issue

  • 5 balas
  • 0 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Matt

more options

I installed the Thunderbird software on (2) devices to replace the Windows Mail product. On the first device (Windows 11 laptop) I was able to add all (3) personal email accounts needed (1 Spectrum and 2 Gmail). On the second computer (Windows 11 MS Surface) i was only able to install (1) Gmail account and the Spectrum account. The second Gmail account gives an error when it tries to verify the account with Google giving the error as follows.

400 that is an error. The server cannot process the request because it's malformed. It should not be retried. That's all we know.

Since the settings on both computers are the same for the account and both Gmail accounts work on one computer this doesn't make sense to me. Any suggestions would be helpful.

I installed the Thunderbird software on (2) devices to replace the Windows Mail product. On the first device (Windows 11 laptop) I was able to add all (3) personal email accounts needed (1 Spectrum and 2 Gmail). On the second computer (Windows 11 MS Surface) i was only able to install (1) Gmail account and the Spectrum account. The second Gmail account gives an error when it tries to verify the account with Google giving the error as follows. 400 that is an error. The server cannot process the request because it's malformed. It should not be retried. That's all we know. Since the settings on both computers are the same for the account and both Gmail accounts work on one computer this doesn't make sense to me. Any suggestions would be helpful.

Semua Balasan (5)

more options

Membantu?

more options

I am on the following version 115.11.1 (64-bit) I checked the manual settings and it is set to Oauth2

Membantu?

more options
I checked the manual settings and it is set to Oauth2

Fine, even though that wasn't the question. Are cookies allowed?

Membantu?

more options

Cookies are allowed.

Both computers were installed with Thunderbird at the same time, they are both setup identically and both had no issue installing one Gmail account. The second account was able to install on one computer and not the other.

Membantu?

more options

And you have exactly the same antivirus installed with exactly the same settings? Malformed HTTPS requests are rather unusual and most often result from third party products editing their content. Antivirus programs are one of the things that regularly modify encrypted messaging between devices, another is malware.

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.