This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Lost Book marks and passwords

more options

Firefox updated on its own and all my profile data is gone

Firefox updated on its own and all my profile data is gone

Semua Balasan (4)

more options

All history -- bookmarks, open tabs, passwords--everything is gone.

Membantu?

more options

Membantu?

more options

Did you try to close and restart Firefox or reboot the computer?

Membantu?

more options

Along with Firefox updating, the entire mac updated--Password change, wallpaper change, system preferences changed

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.