This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Are you f*cking serious if a password reset deletes all passwords and bookmarks?

  • 1 balas
  • 0 memiliki masalah ini
  • Balasan terakhir oleh jonzn4SUSE

more options

I did a clean Windows reinstall on my computer and I forgot Mozilla account password, so I asked a password reset. It went fine, but my bookmarks and password were not syncing. I thought sync server is slow or similar, but nothing happened after 2-3 hours.

I searched on Google and found that a password reset deletes everything.

Developers! Are you f*cking serious if you don't warn the users when they are doing password reset if that will delete everything?????? I f*cking can't believe that!

I lost hundreds of passwords and bookmarks. That is f*cking insane!

I did a clean Windows reinstall on my computer and I forgot Mozilla account password, so I asked a password reset. It went fine, but my bookmarks and password were not syncing. I thought sync server is slow or similar, but nothing happened after 2-3 hours. I searched on Google and found that '''a password reset deletes everything'''. Developers! '''Are you f*cking serious if you don't warn the users when they are doing password reset if that will delete everything??????''' I f*cking can't believe that! I lost hundreds of passwords and bookmarks. That is f*cking insane!

Semua Balasan (1)

more options

I agree... Imagine your email account or phone resetting and erasing all data after a password reset. smh

Diperbarui oleh jonzn4SUSE pada

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.