smtp problem
I have two email accounts name@btinternet.com and I cannot send emails from either. I get the following message pop up:
Sending of the message failed. An error occurred while sending mail. The mail server responded: authentication required - Your email could not be sent. To fix this you must make a simple change to your email client (known as SMTP authentication). For advice visit http://www.bt.com/smtp. Please verify that your email address is correct in your account settings and try again.
I have checked the SMTP settings with the details on the BT website (username for the main account, server name, port number, security and authentication) but nothing changes.
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Is this something that has happened after using the account for some time? Or have you been trying to set up a server account and you have not been able to send any emails *at all*? And what about receiving them? Is that working? Have you set up IMAP or POP?
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Andrew Fenyo said
I have been using Thunderbird with these accounts for years!
In that case, I'd set up a new account for one of the email addresses and follow the BT instructions to see if it works. It sounds like something has changed with the server.
A few years ago, I stopped being able to access Gmail and it turned out that the method of authentication had changed. I had to redo my settings.
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