We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

FireFox crashes whenever I try tto play an embeded video like on you tube or any web page that has an embeded video

  • 6 balas
  • 22 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh AnonymousUser

AnonymousUser
AnonymousUser
more options

Firefox crashes whenever I try to play an embedded video. The page loads with no problem. When I click on the play button, Firefox freezes and will not respond. Just read and saw that this is called a hangup not a crash

Firefox crashes whenever I try to play an embedded video. The page loads with no problem. When I click on the play button, Firefox freezes and will not respond. Just read and saw that this is called a hangup not a crash

Semua Balasan (6)

AnonymousUser
AnonymousUser Pemilik pertanyaan
more options

Same issue

Moses
Moses
  • Moderator
more options

Brian,

Can you give me the crash id by going to Start--and type in the search field of the Windows 7 menu, type

"%APPDATA%" without quotes then press enter.

It should say Roaming when you type in %APPDATA%

After you click on Roaming go to mozilla/Firefox/Crash Reports/Submitted

There should be a .txt files. Open the first one then copy and paste the crash id which begins with bp-xxxx.

Thanks, Moses Firefox Support

Moses
Moses
  • Moderator
more options

Hi David Nelson,

Please start a new thread so we may assist you further.

HD_FatBoy
HD_FatBoy
more options

Hi Moses, After ready further it's not crashing but freezing up so it doesn't leave a crash ID. I checked. The last crash ID I have is from a year ago.

Moses
Moses
  • Moderator
more options

Can you give me the crash id from a year ago? It would really help with solving your problem.

Thanks, Moses Firefox Support

HD_FatBoy
HD_FatBoy
more options

1/29/2010


Crash ID: bp-8344c65a-fe6f-4de0-a601-b7c2a2100129