This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I have ver. 3.6.3 which perpetually reports it is trying to down load update to 3.6.6 but reports that the appropriate license is missing? Solution?

  • 1 balas
  • 0 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh rjohnson19

AnonymousUser
AnonymousUser
more options

I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found.

This happened

Every time Firefox opened

== whenever 3.6.6 became available

I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found. == This happened == Every time Firefox opened == whenever 3.6.6 became available

Semua Balasan (1)

rjohnson19
rjohnson19
more options

john, the message about a license indicates a corrupt or failed software update. This will fix it:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\ or C:\Program Files (x86)\Mozilla Firefox\updates\

(Replacing <user> with your Windows user name.)

If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)