This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

If "Allowed Sites - Pop-ups" has a long list of sites with "block" next to each site, does that mean it's blocked or not?

  • 2 balas
  • 0 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

more options

I usually don't have a pop-up problem with Firefox but lately new tabs have randomly started opening with sites I haven't requested. Thought I would check the pop-up blocker as directed. Anyway when checking the Allowed Sites list it has a great long list of sites with the word "block" by each site... does that mean it's blocked or not. In the support pages on this site I can't seem to find a reference to this... Please explain in the simplest terms 'cos I'm really not a techie! I've struggled to understand some of the links on this pages! :-)

This happened

A few times a week

== Past few days

I usually don't have a pop-up problem with Firefox but lately new tabs have randomly started opening with sites I haven't requested. Thought I would check the pop-up blocker as directed. Anyway when checking the Allowed Sites list it has a great long list of sites with the word "block" by each site... does that mean it's blocked or not. In the support pages on this site I can't seem to find a reference to this... Please explain in the simplest terms 'cos I'm really not a techie! I've struggled to understand some of the links on this pages! :-) == This happened == A few times a week == Past few days

Semua Balasan (2)

more options

The pop-up exception list is empty by default. If you have a large number of sites listed there then then must have been added by an extension or other software on your computer. Block means that pop-ups are blocked and Allow means that pop-ups are allowed in addition to the default setting in "Tools > Options > Content : Block pop-up windows"

Do a malware check with a few malware scan programs. You need to use all programs because each detects different malware. Make sure that you update each program to get the latest version of the database.

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware http://www.superantispyware.com/ - SuperAntispyware http://www.safer-networking.org/en/index.html - Spybot Search & Destroy http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page .......... See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website

more options

Thank you so much for your reply. I have done a couple of the malware scans you've mentioned already, but will go through your list and do the others.

Thanks again for replying