We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

FIREFOX NO LONGER WORKS

  • 3 balas
  • 22 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Helper7677

JASPERIMAGE
JASPERIMAGE
more options

I HAVE A DELL XPS COMPUTER 64 BASED WITH WINDOWS 7. I HAD FIREFOX ON THE COMPUTER AND IT WORKED, I THEN DELETED FIREFOX AND RE-INSTALLED, NOW IT DOES NOT EVEN OPEN, I HAVE EVEN TRIED A THE RUN, AND GET THE FOLLOWING ERROR EVERY TIME - We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

I HAVE A DELL XPS COMPUTER 64 BASED WITH WINDOWS 7. I HAD FIREFOX ON THE COMPUTER AND IT WORKED, I THEN DELETED FIREFOX AND RE-INSTALLED, NOW IT DOES NOT EVEN OPEN, I HAVE EVEN TRIED A THE RUN, AND GET THE FOLLOWING ERROR EVERY TIME - We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

Semua Balasan (3)

Helper7677
Helper7677
more options

Please note: ALL CAPS denotes yelling. Please refrain from using all caps when posting in forums. Thanks.

To find your Firefox version when posting a question, Help > About Mozilla Firefox.

"I HAD FIREFOX ON THE COMPUTER AND IT WORKED, I THEN DELETED FIREFOX AND RE-INSTALLED, NOW IT DOES NOT EVEN OPEN..."

Why did you delete your installation of Firefox if it was working? Just curious.

"To help us diagnose and fix the problem, you can send us a crash report."

Please see the following about how to include your crash Report IDs in a response to this message. Note: include only the report IDs or the link (right-click on the Report ID, click Copy link location, paste in your reply)

See: http://support.mozilla.com/en-US/kb/Firefox+crashes

Also see:

Diperbarui oleh Helper7677 pada

JASPERIMAGE
JASPERIMAGE Pemilik pertanyaan
more options

I inadvertantly deleted it and now have re-installed but wont even start, just nothing happens.

Helper7677
Helper7677
more options

Please read the rest of my post. Post your crash Report IDs and/or follow suggestions in the articles listed.

The crash report that you submitted has gone to Bugzilla for investigation. To attempt to help you, we will need the Report IDs to locate your submission to Bugzilla.

Diperbarui oleh Helper7677 pada