We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox never opens in normal or safe mode. How do I get it to work?

  • 2 balas
  • 4 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh cor-el

naruto177
naruto177
more options

Just out of nowhere Firefox crashes which is usual for me. I try to open it and nothing happens. I open Task manager to check and firefox.exe goes to 16,oookb before dissapearing and never loads. I tried Safe mode and it always crashes and crash after the other. I reinstalled and system restore nothing worked. I changed the name in in firefox.exe to firefox3.exe and still doesnt work. I try to run to go profile manager in but another crash. What do i do?

Just out of nowhere Firefox crashes which is usual for me. I try to open it and nothing happens. I open Task manager to check and firefox.exe goes to 16,oookb before dissapearing and never loads. I tried Safe mode and it always crashes and crash after the other. I reinstalled and system restore nothing worked. I changed the name in in firefox.exe to firefox3.exe and still doesnt work. I try to run to go profile manager in but another crash. What do i do?

Semua Balasan (2)

David (satdav)
David (satdav)
more options

Hi their this may help you firefox crashes

can I please get the following info from you crash report ID's

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website

See also http://kb.mozillazine.org/Browser_will_not_start_up