Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

do not have a users.js, so I cannot keep a change to preference

  • 3 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cnon8

caf4909
caf4909
more options

Have 3.6.13 on Mac OS 10.5.8. Trying to allow javascript and cookies, but cannot hole the "Use Customs Settings for History" in the Privacy screen. It keeps defaulting to "Remember History". This is preventing my use of an online learning tool that is important for my work. I checked troubleshooting and followed directions, but since I have no 'users.js' in the Profile, I cannot do anything with this. The prefs will not open with TextEdit. Help!...please!

Have 3.6.13 on Mac OS 10.5.8. Trying to allow javascript and cookies, but cannot hole the "Use Customs Settings for History" in the Privacy screen. It keeps defaulting to "Remember History". This is preventing my use of an online learning tool that is important for my work. I checked troubleshooting and followed directions, but since I have no 'users.js' in the Profile, I cannot do anything with this. The prefs will not open with TextEdit. Help!...please!

Semua Balasan (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If Firefox switches to "Remember History" then that means that all history settings are the default and that cookies are enabled.

Firefox shows the "(Never) Remember history" choice if all the history and cookie setting are the default. Make at least one change to the default setting if you want "Use custom settings for history" to stay selected. Otherwise Firefox will revert to "(Never) Remember history" if you return to the Privacy tab. The choice "Use custom settings for history" will stay selected as long as not all settings are the default to make you aware that you made changes.

What kind of problems do you have?

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

caf4909
caf4909 Pemilik pertanyaan
more options

Thanks for your help! The original problem was that an online learning program was not working and their support told me to make sure I had Java and allowed cookies (and popups). It was when checking prefs that I found the inability to keep pref change on privacy. Thus my query. Your answer made so much sense that I fooled around to make a small change to test it, then I still could not use the program (it was not remembering my work). I decided the cookies splite (or whatever) was probably corrupted and just decided to delete the whole thing (ff 3.6.13) and re-install. Dramatic, but effective! Now works (I was totally aggravated by the time I got to this point). Now I need to move my more valuable bookmarks from the very helpful Google Chrome... Thanks!

cnon8
cnon8
more options

I followed cor-el advice on getting the custom settings to stay on firefox and it worked.

Thanks cor-el!

Thanks, Cnon