This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

On the add-ons screen, I'm getting an indication that my Trend micro sofware is incompatible. What does this mean?

  • 6 balas
  • 35 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh mgp001

rlshog1
rlshog1
more options

When I open the add-ons screen, I get a faded out message that Trend-Micro NSC Firefox extension is incompatible with Firefox 4. Below it is another faded out message that Trend-micro toolbar is incompatible with Firefox 4. Do these messages mean that I'm not getting the Trend-Micro protection, or that I just can't open Trend-micro from within Firefox 4? I've been using Trend-micro for a long time, and I really like it.

When I open the add-ons screen, I get a faded out message that Trend-Micro NSC Firefox extension is incompatible with Firefox 4. Below it is another faded out message that Trend-micro toolbar is incompatible with Firefox 4. Do these messages mean that I'm not getting the Trend-Micro protection, or that I just can't open Trend-micro from within Firefox 4? I've been using Trend-micro for a long time, and I really like it.

Solusi terpilih

See Trend Micro for an updated version of their Firefox extension.

Baca jawaban ini dalam konteks 👍 2

Semua Balasan (6)

the-edmeister
the-edmeister
  • Moderator
more options

Solusi Terpilih

See Trend Micro for an updated version of their Firefox extension.

bogong3697
bogong3697
more options

I contacted Trend and they said that an updated version of Trend wouldn't be available until about October, I was NOT impressed I'm afraid. But do I only need an updated version of the extension?

the-edmeister
the-edmeister
  • Moderator
more options

Do they really expect their paying customers to patiently wait that long for an update?
Did you ask them about an updated extension for Firefox 4??
Hell, by October Firefox 5.0 and 6.0 will have been released.

weathergeek13
weathergeek13
more options

No that's wrong, the update for the trend micro toolbar will be issued the second week of JUNE 2011. How do I know this? http://esupport.trendmicro.com/solution/en-US/1058585.aspx%EF%BB%BF Says so there. Want more info? http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/UPDATE-Toolbar-For-Mozilla-Firefox-4-0/td-p/32014/page/4 Hope this helps, because I am one of the people as well with Firefox 4 and no Toolbar.

mgp001
mgp001
more options

I'm new to Firefox and have only just downloaded Firefox 10. I have logged this issue with Trend Micro and tried to find out what it means in practice. What does it mean in practice? Am I unprotected? Update 14 Feb 2012: I have since learnt that this add-on is not essential to browsing security (see my later post below). It applies to Trend Internet Security Pro whereas I am on Titanium. When I go to Titanium tools there is no button to activate the toolbar. The toolbar is explained in http://www.trendsecure.com/online_docs/docloader.php?DOCID=TS-TBAR&DOCTAB=FAQ&DOCVER=TS5&DOCLOCALE=en-US The add-on Firefox identified on my computer in my opinion seems to be a leftover from Trend Internet Security which I used before Titanium. I am therefore no longer worried about this issue.

Diperbarui oleh mgp001 pada

mgp001
mgp001
more options

I got a response from Trend Micro which reads: Thank you for contacting Trend Micro Technical Support.

Unfortunately Firefox 10.0 is not yet supported but as soon as there is an update regarding this matter, the program is going to apply for it automatically, as yet we do not know when this is going to happen but our engineers are working on it.

The only problem you can face with is that Trend Micro Toolbar is not working with Firefox 10.0, however your security is still 100%

We apologize for any inconveniene caused.