This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

  • 1 balas
  • 2 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh cor-el

Peteychu
Peteychu
more options

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

I have restarted several times and still get the same message.

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4? I have restarted several times and still get the same message.

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You seem to be having Firefox 4.0.1 and that is the latest version, so you may have updated.

See:

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.