This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Was the pop-up "Firefox security alert" I got yesterday really from you? It said Firefox was scanning my system and found 94 infected objects and recommended that I click on "Start Protection" to "erase all threats." What is this?

  • 1 balas
  • 54 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh TonyE

more options

The pop-up included a chart with the following entries: Name - Type - Threat level W32.Nimba.j@mm - Virus - Medium Trojan Horse IRC/Backdoor.SdBot4.FRV - Virus - Medium W95/Eikern F-Secure - Virus - High AdvWare.Hotbar - Virus - High etc. etc.

There were maybe 10-15 "threats" listed.

The pop-up included a chart with the following entries: Name - Type - Threat level W32.Nimba.j@mm - Virus - Medium Trojan Horse IRC/Backdoor.SdBot4.FRV - Virus - Medium W95/Eikern F-Secure - Virus - High AdvWare.Hotbar - Virus - High etc. etc. There were maybe 10-15 "threats" listed.

Semua Balasan (1)

more options

That is not from Firefox, Mozilla does not scan your computer for viruses/malware. This will not be a genuine scan, it is a scam that is trying to get people to install some form of malware/virus/trojan. Those fake scans are aimed at Windows users, and the scan will look like a scan run on a Windows computer.